Customer Support Representative with Russian

General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. Confer with other specialists, departments or management as necessary to resolve issues

• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Follow up on all outstanding issues within appropriate timeframe.
• Promote a positive image of product, technical skills and company commitment to provide quality service.

• Russian: excellent speaking, listening and writing skills
• English: advanced speaking, listening, and writing skills
• Aptitude for IT and computer systems (MS office in particular)
• High level of organizational skills
• Ability to work in a team (team player)
• Detail oriented personality
• Patient and understanding nature
• Able to work under pressure
• Experience of a call/support centre environment is a plus
• Understanding of excellent customer service

• Great working conditions
• Competitive salary
• Employee benefits: 5 weeks of vacation, pension and life insurance, health benefits, contribution to lunches, language courses
• Personal and professional development
• Structured career path
• Continual free trainings
• Friendly environment

January 2013

Смотреть здесь