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29.04.2012,
Customer Service Representative: Latvian, Russian and Eng |
For our client, a global IT company, we are looking for candidates for positions of IT Helpdesk - Customer Support with Latvian,Russian and English.
Job duties:- communication with customers (by phone and e-mail), providing technical support- advise on product installation, update, confirguration or operations- identify problems, help with problem solving / dispatch the incident record to the appropriate level of support- responsibility for overall customer satisfaction
Requirements:Excellent communication and customer care skills Basic IT knowledge (hardware, software, applications, connectivity, etc.) - familiar with PC systems as end user Fluent Latvian,Russian and EnglishStress-resistant, enthusiast and willing to work in a team
24/7 shift environment (including nights, weekends and holidays) if required
Other information:Benefits:contribution to the Pension fund upon completion of 3 years of service, Extended sick pay up to 90% of base salary, stock purchase plan (5% discounted on the day of purchase), Additional 5 days of paid leave of absence available upon spending of statutory 4 weeks vacation, Diners credit card for business and private use Relocation assistance as per the local Relocation Assistance Policy
If you want to apply for this job, please, send us your curriculum vitae in English: blanka.kremlackova@grafton.cz with the ref. number in subject of your application 3-12-107676.
Job duties:- communication with customers (by phone and e-mail), providing technical support- advise on product installation, update, confirguration or operations- identify problems, help with problem solving / dispatch the incident record to the appropriate level of support- responsibility for overall customer satisfaction
Requirements:Excellent communication and customer care skills Basic IT knowledge (hardware, software, applications, connectivity, etc.) - familiar with PC systems as end user Fluent Latvian,Russian and EnglishStress-resistant, enthusiast and willing to work in a team
24/7 shift environment (including nights, weekends and holidays) if required
Other information:Benefits:contribution to the Pension fund upon completion of 3 years of service, Extended sick pay up to 90% of base salary, stock purchase plan (5% discounted on the day of purchase), Additional 5 days of paid leave of absence available upon spending of statutory 4 weeks vacation, Diners credit card for business and private use Relocation assistance as per the local Relocation Assistance Policy
If you want to apply for this job, please, send us your curriculum vitae in English: blanka.kremlackova@grafton.cz with the ref. number in subject of your application 3-12-107676.
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