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Job duties:- communication with customers (by phone and e-mail), providing technical support- advise on product installation, update, confirguration or operations- identify problems, help with problem solving / dispatch the incident record to the appropriate level of support- responsibility for overall customer satisfaction
Requirements:Excellent communication and customer care skills Basic IT knowledge (hardware, software, applications, connectivity, etc.) - familiar with PC systems as end user Fluent Bulgarian and RussianCommunicative EnglishStress-resistant, enthusiast and willing to work in a team 
24/7 shift environment (including nights, weekends and holidays) if required
Other information:Benefits:Work in a multi-cultural environment with a leading IT company Excellent new hire training programme with the possibility of professional growthInteresting working conditions and benefits
If you want to apply for this job, please, send us your curriculum vitae in English:blanka.kremlackova@grafton.cz with the ref. number in subject of your application 3-28-109282.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).