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Job description:• Customer Order Service/ with responsibility for direct customers.• Receiving and acting on enquiries for the customers.• Monitoring the customer complaints database and being a point of contact in event of a complaint.• Communicates customer requirements for transport and shipments to the DC’s.• Supplying samples and information/literature to help support sales (optional)• Processing of customer orders : Create/maintain orders/ invoice and ship as promised • Maintain pricing for own sales area in SAP+ Applying correct pricing.• Pro actively contact customers on possible orders and our slow moving products • Preparation of documentation.• Export documentation and liaison. • Inform DC departments in order to organize timely transport. • Organize dispatch. • Collation of information for invoicing. • Raise credit notes for settling claims or correcting mistakes • Organize returns (System return order/Transport) and settlement (credit) • Use pricing system to get correct invoices • Archive necessary documentation of the order process for future audits
We require:• Experience as international customer service administrator/representative at least 1 year• Speaks fluently English language being the internal “standard” language• Speaks Spanish or Italian - the language required for the sales area to support: • User knowledge of SAP is an advantage• User knowledge of the MS Excel/ Word/ Outlook• Attention to detail and accuracy (work with numeric data)• Multitasking skills• Ability to prioritize• Stress tolerance• Ability to work in multi cultural/language environment 
Education:• Bachelor degree (Bc.)
We offer:• Very good salary• 5000 CZK as compensation for benefits• System of trainings• Possibility to work in multinational team
Kontakt:ADVANCED SEARCHGabriela BrodackáVyšehradská 423 / 27128 00  PrahaČeská republikatel.: 224 912 190