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Албания
Албания - одна из самых маленьких стран Европы. "Албания" в переводе значит "орел". Такое название страна получила из-за величественных орлов, парящих над высокими горами и озерами Албании. По мнению историков, албанцы происходят от древнего племени иллирийцев, которые владели этими землями около III века до н.э. Иллирийцы смешались с римлянами, венецианцами, норманнами и сербами, которые веками селились на территории Албании.
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17.01.2011,
Customer Care English+Russian |
Customer Care English+Russian
Overall purpose of position:
General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order processing, customer support including customer exceptions.
Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.
Key responsibilites:
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the customer service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from customers on a daily basis.
• Create price quotes and replacement unit processing for customer when applicable.
• Verify changes (e.g. address, email) for customers place records in the call tracking system and take appropriate action.
• Provide input to management on any customer satisfaction issues.
• Follow up on all outstanding issues within appropriate timeframe.
• Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
• Complete all assigned self-study and formal training.
• Promote a positive image of product, technical skills and company commitment to provide quality service.
• Perform additional duties and responsibilities as assigned by supervisor.
Qualification, experience and expertise:
• Communicative English and Russian languages: speaking, listening, and writing skills
• Experience of a call/support centre environment is a plus
• Aptitude for IT and computer systems; MS office in particular
• High level of organizational skills
• Detail oriented personality
• Patient and understanding nature; understanding of excellent customer service
• Ability to work under pressure
• Team player
Working hours: 8,5 hours a day – shifts 8.00 - 16.30 / 9.00 - 17.30 / 10.30 - 19.00.
We can offer:
• Excellent working conditions
• Employee benefits (5 weeks of vacation, contribution to lunches, pension and life insurance, health benefits)
• Continual free training and personal development
• Career growth
IMPORTANT
The Employment Contract will be valid for a definite period until 31st March 2012 with probationary period of 3 months / maternity leave coverage / could be prolonged possibly.
spy
Kontakt:
Motorola
Denisa Maršálová
Kolejní 2904 / 1
612 00 Brno
Česká republika
tel.: +420 533 336 014
Overall purpose of position:
General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order processing, customer support including customer exceptions.
Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.
Key responsibilites:
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the customer service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from customers on a daily basis.
• Create price quotes and replacement unit processing for customer when applicable.
• Verify changes (e.g. address, email) for customers place records in the call tracking system and take appropriate action.
• Provide input to management on any customer satisfaction issues.
• Follow up on all outstanding issues within appropriate timeframe.
• Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
• Complete all assigned self-study and formal training.
• Promote a positive image of product, technical skills and company commitment to provide quality service.
• Perform additional duties and responsibilities as assigned by supervisor.
Qualification, experience and expertise:
• Communicative English and Russian languages: speaking, listening, and writing skills
• Experience of a call/support centre environment is a plus
• Aptitude for IT and computer systems; MS office in particular
• High level of organizational skills
• Detail oriented personality
• Patient and understanding nature; understanding of excellent customer service
• Ability to work under pressure
• Team player
Working hours: 8,5 hours a day – shifts 8.00 - 16.30 / 9.00 - 17.30 / 10.30 - 19.00.
We can offer:
• Excellent working conditions
• Employee benefits (5 weeks of vacation, contribution to lunches, pension and life insurance, health benefits)
• Continual free training and personal development
• Career growth
IMPORTANT
The Employment Contract will be valid for a definite period until 31st March 2012 with probationary period of 3 months / maternity leave coverage / could be prolonged possibly.
spy
Kontakt:
Motorola
Denisa Maršálová
Kolejní 2904 / 1
612 00 Brno
Česká republika
tel.: +420 533 336 014
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