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Вид занятости: Полная занятость

Вакансия из области: Административная работа

Специализация: Связи с общественностью

Минимальное образование: Высшее

Минимальный опыт: 3 года

Рабочая виза: Паспорт ЕС

CCNA | Networking & Customer ServiceJob Title: - Customer Support Engineer.Department: - Network OperationsSalary: £25 - £35KLocation – Office Based Full Time/ PermanentRole Our Core Values – Trust, Innovation, Teamwork, HonestyAbout us: - Our aim is to get customer devices connected to the internet, anywhere. This includes primary Internet access, monitoring of remote devices or to provide higher performance and/or more resilient connectivity. We help businesses solve their simple and complex internet connectivity challenges including:    Emergency Communication Solutions    Providing resilience to existing connectivity    Building and managing multi-site networks efficientlyAs a responsive, innovative and agile network services company, our focus is to support our customers and partners to deliver precisely what they need. We have been supporting companies of all sizes for over 14 years and the experience and skills we have acquired over that time ensures that we are known as a trusted partner. Our award-winning solutions offer faster communications, access to bigger data, reduce exposure to network outages and put customers back in control of their data networks.Our services are used by major blue-chip companies in for example security, retail, construction and renewable energy industries. About you: - As a key part of our Support Team, you will provide proactive operational monitoring and support of customer networks and devices. This position is responsible for technical support and issues that come into the Operations Center via the customer and/or monitoring software.There will be an expectation that you will respond to escalations and resolve issues that arise from hardware and software failures on our network. In addition, you will be required to visit a customer site or the companies’ datacentres on occasions.    What you need to exceed in this role: - 2+ years supporting critical infrastructure systems    CCNA certification or equivalent combination of education and experience required.    Previous experience in a Network Operations Centre preferred.    Ability to work independently and accommodate out of hours work when required.    Must be comfortable working in a fast-paced environment with shifting priorities.    Excellent communications skills (verbal and written).    Exceptional attention to detail.    Self-starter who can find and resolve issues as they are identified.    Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio    Strong familiarity with PC, networking and electronics systems    Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)    Basic experience with Network Management System (NMS) and monitoring applications    Strong network problem isolation, resolution, analytical and diagnostic skills    Ability to respond to network issues during on-call periods    Knowledge of Mobile technology (5G/4G/LPWAN, Private and Public APN)    Networking & Security background (i.e. Networking, Security, SD-WAN etc.).    Experience of enterprise Mobile, LAN and WAN, wireless and firewall technologies    Experience of routing, switching and security technologies.    Experience of tunnelling protocols such as L2TP, IPSEC and OpenVPN    Experience of LinuxWhat you will get from us: -We will provide you with a Personal Development Plan, training and coaching as required. Benefits and schemes (some after successful probation)    Pizzas on the first Wednesday of the month    22 days holiday, plus public holidays    Pension    Earn additional holidays after 3 years’ service    Option to buy additional days holiday    Recreation room including games area    Christmas Shut down    Paid Health Plan    Free Parking    Online reward portal for discounts for over 500 retailers    Company fun days    Various charity fund raising events throughout the yearTalk to a consultantTalk to Jack Gillies, the specialist consultant managing this position, located in Milton KeynesFirst Floor, ll Exchange Square, North Fourth Street