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30.04.2012,
Solutions Support Specialist |
The McKinsey Solutions Support (MSS) Specialist will provide application support to McKinsey consultants and external clients. As such s/he will be responsible for technical and functional troubleshooting and debugging. Furthermore, the MSS Specialist will assist with configuring and testing applications.
The MSS Specialist delivers high quality IT support in a “client-first” oriented work environment by providing the best possible service and experience for the customer. S/he applies the necessary attention to detail throughout the troubleshooting process, communicates effectively with all parties involved and manages time efficiently in a fast-paced environment.The service has a global scope and is provided on a 24*5 basis out of the three locations in India, Costa Rica and the Czech Republic. Due to the global scope of the operations, all communication is in English, both for the application interfaces as well as for customer and team interactions.
KEY RESPONSIBILITIES■ Troubleshoot and resolve technical and functional issues for McKinsey users and clients via email and over the phone while adhering to internal processes and McKinsey quality standards■ Investigate problems and identify solutions in an efficient, creative and timely manner by thinking beyond the obvious and looking for innovative solutions/workarounds.■ Escalate second/third level technical issues to the appropriate teams and follow-up on the results■ Support and coach users on how to use and interpret the solutions■ Perform and facilitate IT related application communications to the user community■ Contribute to the knowledge of the team by means of documentation and knowledge sharing■ Contribute to the improvement of the service line by identifying strategies to help reduce/resolve occurrence of issues
ROLE REQUIREMENTS
Prerequisites■ Bachelor Degree in Computer Science, Computer Applications or Engineering (B.E./B.Tech) ■ 1-2 years business experience in an IT Support function with a multinational and / or IT enabled services organization■ Strong command of English language proficiency ■ Strong command of French or Russian language ■ Ability to work shifts (morning / afternoon shift)
Technical skills■ Strong knowledge in VBA■ Excellent knowledge in MS Access and Excel (including functions, pivot tables, data import)■ Basic understanding of Oracle / MS SQL Server or SPSS/SAS
Non-technical competencies■ Excellent interpersonal and communication skill ■ Strong problem solving and troubleshooting skills■ Distinct quality mindset and service attitude■ Ability to work under pressure and against tight deadlines■ Strong team spirit with the ability to work both independently and in virtual team settings■ Ability to manage own learning and contribute to functional knowledge building
WHAT WE OFFER ■ Opportunity to join an international team in a globally operating environment ■ Intense on boarding and training in various technology areas ■ Company benefit program
McKinsey & Company, Inc. Prague - organizační složkaMartina PaliculinNa Rybníčku 1329/5, 12000 Praha, Česká republika221 414 111
The MSS Specialist delivers high quality IT support in a “client-first” oriented work environment by providing the best possible service and experience for the customer. S/he applies the necessary attention to detail throughout the troubleshooting process, communicates effectively with all parties involved and manages time efficiently in a fast-paced environment.The service has a global scope and is provided on a 24*5 basis out of the three locations in India, Costa Rica and the Czech Republic. Due to the global scope of the operations, all communication is in English, both for the application interfaces as well as for customer and team interactions.
KEY RESPONSIBILITIES■ Troubleshoot and resolve technical and functional issues for McKinsey users and clients via email and over the phone while adhering to internal processes and McKinsey quality standards■ Investigate problems and identify solutions in an efficient, creative and timely manner by thinking beyond the obvious and looking for innovative solutions/workarounds.■ Escalate second/third level technical issues to the appropriate teams and follow-up on the results■ Support and coach users on how to use and interpret the solutions■ Perform and facilitate IT related application communications to the user community■ Contribute to the knowledge of the team by means of documentation and knowledge sharing■ Contribute to the improvement of the service line by identifying strategies to help reduce/resolve occurrence of issues
ROLE REQUIREMENTS
Prerequisites■ Bachelor Degree in Computer Science, Computer Applications or Engineering (B.E./B.Tech) ■ 1-2 years business experience in an IT Support function with a multinational and / or IT enabled services organization■ Strong command of English language proficiency ■ Strong command of French or Russian language ■ Ability to work shifts (morning / afternoon shift)
Technical skills■ Strong knowledge in VBA■ Excellent knowledge in MS Access and Excel (including functions, pivot tables, data import)■ Basic understanding of Oracle / MS SQL Server or SPSS/SAS
Non-technical competencies■ Excellent interpersonal and communication skill ■ Strong problem solving and troubleshooting skills■ Distinct quality mindset and service attitude■ Ability to work under pressure and against tight deadlines■ Strong team spirit with the ability to work both independently and in virtual team settings■ Ability to manage own learning and contribute to functional knowledge building
WHAT WE OFFER ■ Opportunity to join an international team in a globally operating environment ■ Intense on boarding and training in various technology areas ■ Company benefit program
McKinsey & Company, Inc. Prague - organizační složkaMartina PaliculinNa Rybníčku 1329/5, 12000 Praha, Česká republika221 414 111
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